93pok Terms & Conditions

These terms and conditions ("Terms") govern the use of the 93pok platform and all related services. "Platform" refers to the 93pok website, mobile application, and any digital services associated with it.

These Terms constitute a legally binding agreement. Accessing the platform, creating an account, or using any service will be considered as confirmation that you have read and fully accepted all of the terms below.

• These Terms are written in Bengali and apply to players in Bangladesh.
• 93pok reserves the right to modify these Terms at any time — members will be notified when changes take effect.
• If any part of the Terms is unclear, please contact [email protected].

2.1 Age Requirement

93pok services are open only to persons aged 21 or above. If information provided at registration is proven to be false, the account will be closed immediately and any unearned bonuses will be cancelled.

2.2 One Account Policy

Each individual may open only one account. If multiple accounts belonging to the same person are found, all of them will be cancelled and any accumulated bonuses will be withdrawn.

2.3 Registration Information

• Providing your correct name, age, and contact details is mandatory.
• Providing false or misleading information is prohibited.
• A national ID card or passport may be requested for identity verification (KYC).
• If any information needs to be changed, please contact the support team.

It is your sole responsibility to keep your account login credentials — username and password — completely confidential. 93pok will never ask for your password via email, SMS, or phone.

• Transferring or selling your account is strictly prohibited.
• You may not allow any third party to use your account.
• If you suspect unauthorized access, notify us immediately at [email protected].
• Use a strong password and change it regularly.
• You are responsible for all activity conducted through your account.

4.1 Accepted Payment Methods

93pok supports only the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (including major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank).

4.2 Limits

• Minimum deposit: ৳300 (per method).
• Minimum withdrawal: ৳1,000.
• Standard withdrawal processing time: within 1 hour.

4.3 Third-Party Payments

Deposits or withdrawals using anyone else's mobile banking or bank account other than your own are prohibited. If a third-party transaction is detected, the amount may be cancelled and the account may be placed under investigation.

4.4 Verification

Identity verification may be required before a withdrawal can be processed. Failure to provide the necessary documents in time may delay processing.

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for the bonus is 15x — applied to the bonus amount only.

Example: Deposit ৳1,000 and receive a ৳2,000 bonus — total balance ৳3,000. To withdraw bonus winnings, you must wager ৳2,000 × 15 = ৳30,000.

5.2 General Bonus Terms

• Bonuses are usable only on eligible games — the specific game list is available on the promotions page.
• Withdrawals cannot be made directly while a bonus is active.
• Multiple bonuses cannot be active at the same time.
• If bonus abuse is found, the account will be closed.
• 93pok reserves the right to modify or cancel any promotion at any time.

All games available on the 93pok platform — slots, fishing games, cricket betting, live casino — are operated according to the rules of their respective third-party game providers.

• If a game result is voided due to a technical error, the bet amount will be refunded.
• Game results are determined by a Random Number Generator (RNG) — fair play is ensured.
• If your internet connection is lost, any active bets are safely saved in the system.
• For sports betting markets with revised results, settlement will occur after the official result is published.
• Information on the maximum payout per bet is shown in the game interface.

Involvement in any of the following activities is strictly prohibited:

• Placing bets using bots, automated software, or artificial intelligence.
• Creating multiple accounts for the purpose of abusing bonuses.
• Using the platform for money laundering or illegal financial activity.
• Exploiting platform vulnerabilities or technical errors.
• Colluding with other members to place bets (collusion).
• Attempting to access the system through hacking or unauthorized means.
• Conducting transactions using a false identity or fraudulent information.

If such activity is detected, the account will be closed immediately and legal action may be taken where applicable.

Personal information provided at registration on 93pok is protected through SSL encryption and modern security technology. To learn more about how your information is used, please read our Privacy Policy.

• Personal information is not sold to third parties.
• Information may be processed for service improvement and identity verification.
• Information may be provided in response to legitimate requests from law enforcement agencies.
• Details about the cookie policy are available on the privacy policy page.

93pok operates as a safe and reliable platform. However, the platform's liability is limited in the following situations:

• Losses caused by internet outages, server downtime, or third-party technical issues.
• Issues caused by the user's own device or network.
• Account credential leaks resulting from the user's own negligence or carelessness.
• Service disruptions caused by force majeure events.

Gambling carries financial risk. Play within your means and practise responsible gaming. For more information, read our Responsible Gaming Guidelines.

10.1 Platform Rights

93pok reserves the right to suspend or close an account without prior notice in the following situations:

• Violation of the Terms.
• Fraudulent or illegal activity.
• Providing false information.
• Failure to cooperate with identity verification.

10.2 User Rights

You may close your own account at any time by sending a request to [email protected]. You will be given the opportunity to withdraw any eligible balance before the account is closed.

10.3 Self-Exclusion

As part of responsible gaming, you may request a Self-Exclusion for a specified period of time. Details are available in our Responsible Gaming Policy.

For any complaint or dispute, please first contact the 93pok support team:

• 24/7 support is available via live chat.
• Email complaints to: [email protected]
• The support team responds in both Bengali and English.

When submitting a complaint, please include your account ID, the date of the transaction, and a description of the issue. 93pok reviews all complaints fairly and provides a resolution within a reasonable timeframe.

93pok reserves the right to partially or fully amend these Terms at any time. When changes are made:

• A notice will be sent to registered members by email.
• The updated Terms will be published on the website.
• Continuing to use the platform after changes have been made constitutes acceptance of the new terms.
• If you do not agree to the new terms, you may request to close your account.

Check the "Last Updated" date at the top of this page to confirm the current version.