93pok Privacy Policy — Your Information is Protected

Introduction & Scope

1

93pok is a secure and reliable online casino and betting platform. We place the highest importance on our users' privacy. This privacy policy explains what types of information we collect when you use the 93pok website or services, how that information is used, when it may be disclosed, and what steps we take to protect your data.

This policy applies to all services, web pages, and mobile interfaces of 93pok. By using the platform, you are considered to have accepted the terms of this privacy policy. If you do not agree with these terms, please refrain from using the platform.

This policy may be updated from time to time. If any changes are made, we will publish the latest date on the website and, where necessary, registered users will be notified. You are advised to review this page regularly.

Information We Collect

2

2.1 Information You Provide Directly

When you create an account or use services on 93pok, you voluntarily provide us with the following information:

Full name and date of birth (for age verification — only for those aged 21 or above)
Email address and mobile number
Payment information (bKash, Nagad, Rocket, Upay, or bank account number)
Documents required for identity verification (copy of national ID card or passport)
Password and security-related information set by the user

2.2 Automatically Collected Information

When you use 93pok, certain information is collected automatically:

IP address and device type
Browser type and operating system
Page visit logs, session duration, and navigation patterns
Cookie and local storage data
Transaction history (dates, amounts, and methods of deposits and withdrawals)
Gaming activity data (play history, bet amounts, results)

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, 93pok may in certain cases receive information from trusted third-party service providers. This information is used only for specified purposes and is handled under strict confidentiality agreements.

Purpose of Using Your Information

3

93pok uses your information only for the following legitimate purposes:

3.1 Service Operation & Improvement

Account creation, verification, and management
Transaction processing — deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer
Uninterrupted delivery of gaming services and resolution of technical issues
Personalizing the user experience
Maintaining the security and integrity of the platform

3.2 Legal & Regulatory Compliance

Age verification — preventing access for those under 21
Anti-money laundering (AML) and fraud detection
Compliance with applicable laws and regulations
Providing information in compliance with court orders or directives from competent authorities

3.3 Communication & Support

Providing customer service via live chat or email
Sending relevant account-related notifications
Informing users about changes to the platform or new services

3.4 Responsible Gaming

By reviewing gaming activity data, we can identify potentially problematic gaming patterns and provide support to users when needed. This is part of our responsible gaming program.

Information Disclosure & Sharing

4

93pok does not sell or rent your personal information to any third party. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted technology and payment service providers to operate the platform. All such partners are bound by strict confidentiality agreements and only have access to the information necessary to perform specific services.

4.2 Legal Obligations

Information may be disclosed pursuant to a court order, a lawful request from an investigative authority, or a requirement under applicable law. We will always endeavor to keep the extent of such disclosures to a minimum.

4.3 Fraud Prevention

If fraud, money laundering, or any other unlawful activity is suspected, relevant information may be shared with the relevant authorities and payment institutions.

Important: 93pok never sells your personal information to third parties for advertising purposes or for profit.

Data Security Measures

5

To ensure the protection of your personal and financial information, 93pok employs industry-standard technical and organizational measures.

SSL/TLS Encryption: All data transmissions are protected by SSL encryption, ensuring the secure exchange of information between your browser and our servers.
Encrypted Storage: Sensitive information, including passwords, is stored in encrypted form. No staff member can ever view your password.
Access Controls: Only authorized staff, within the scope of their specific responsibilities, have access to user data.
Regular Security Audits: Our technical infrastructure undergoes regular security testing.
Firewall & Intrusion Detection: Advanced security systems provide protection against unauthorized access.

However, no method of transmitting information over the internet is 100% secure. While we strive for the highest level of protection, no organization can guarantee complete security. Keeping your account password confidential and changing it regularly is also important for your own protection.

Cookies & Tracking Technologies

6

Cookies and similar tracking technologies are used on the 93pok website. Cookies are small text files stored in your browser.

6.1 Cookies We Use

Essential Cookies: These cookies are necessary for maintaining login sessions and managing secure transactions. Without them, the site does not function properly.
Functional Cookies: These help remember your preferences and settings, such as language selection.
Analytics Cookies: These help us monitor platform usage to improve our services. This information is analyzed in aggregate form.

6.2 Cookie Controls

You can manage cookies by changing your browser settings. However, disabling essential cookies may cause some features of the site to not work properly. More information on how to manage cookies in various browsers can be found on the relevant browser's help page.

Your Rights & Choices

7

You have a number of rights over your personal information. 93pok respects these rights and helps you exercise them within the limits of applicable law.

7.1 Right of Access & Review

You may request to know what information is stored about you on 93pok. We will provide this information to you within a reasonable time, within the applicable legal framework.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you may contact us to have it corrected. Some information can be updated directly from your account settings.

7.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained for a specified period to meet legal obligations.

7.4 Opting Out of Marketing Communications

You may opt out of receiving promotional notifications at any time. However, essential account-related notifications (such as transaction confirmations) cannot be stopped, as they are an integral part of the service.

To exercise any of your rights, contact our support team — [email protected]

Data Retention Period

8

93pok retains your information for as long as it is necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

Active Accounts: All related information is retained for as long as the account remains active.
Closed Accounts: Even after an account is closed, certain information may be retained for a specified period in accordance with applicable legal regulations.
Transaction Records: Financial transaction records are kept in accordance with anti-money laundering laws and other financial regulations.
Gaming Activity: Play history is retained for the period necessary for responsible gaming initiatives and dispute resolution.

When the legal or business need to retain information has ended, we delete or anonymize it using secure methods.

Protection of Minors

9

93pok's services are intended only for those aged 21 or above. We do not intentionally collect information from minors. An age verification process is followed at the time of account registration.

If we become aware that a minor has used our services or provided information, we will immediately close that account and delete the associated information.

If a parent or guardian believes their child has registered on our platform, please contact our support team immediately.

Policy Changes

10

93pok may update this privacy policy from time to time. The date of the latest revision will be noted on this page to reflect any changes.

For significant changes, we will notify registered users via email or through platform notifications. Continued use of the platform after a revised policy takes effect will be considered an indication of acceptance of the new policy.

We recommend that you review this page regularly to stay informed about the latest data protection policy.

Contact & Complaints

11

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We provide assistance in both Bengali and English.

Live Chat Support Use the live chat on the 93pok platform for 24/7 instant assistance

Email Support [email protected]

Support Hours Every day of the week, 24 hours — according to Bangladesh Standard Time (BST, UTC+6)

For any privacy-related complaint, we generally aim to respond within a reasonable time. More complex matters may take a little longer to resolve, but we treat every complaint with care.

Your Privacy is Our Responsibility