❓ FAQ
Answers to all your questions about 93pok
Account, deposits and withdrawals, cricket betting, VIP, and mobile usage — find detailed answers to any question you have about 93pok on this page.
Whether you are new to 93pok or a seasoned player, questions can come up from time to time. Below we have provided simple, clear answers to the most frequently asked questions across five important topics — member account, mobile usage, cricket betting, VIP program, and deposit methods. If you cannot find the answer to your question, contact our live chat — support is available 24 hours a day.
👤 Member Account
📱 Mobile Usage
🏏 Cricket Betting
👑 VIP Program
💳 Deposits
Member Account
Go to the login page and click the "Forgot Password" option. Enter your registered email or mobile number and a verification code will be sent to you. Use that code to set a new password. The whole process is simple and takes just a few minutes. If you have trouble, contact 93pok's live chat support — they will help you quickly.
First make sure you have entered your username and password correctly — Caps Lock being on can cause issues. Clear your browser cache and cookies and try again. If your account is locked, wait a while or contact our support team directly. 93pok offers round-the-clock assistance via live chat and email ([email protected]).
Yes, you can log into your 93pok account from any device — smartphone, tablet, or computer. Just enter your correct credentials (username and password). For your security, there may be a verification step when logging in from a new device. After logging in, your balance and bonus history will appear the same across all devices.
To register at 93pok, fill in the form on the registration page with the required details — name, mobile number, and password. Activate your account using the verification code sent to your mobile. Once your account is created, you have the chance to receive a 200% bonus on your first deposit, up to ৳15,000. Only those aged 21 or above may register.
No, each player is allowed only one account at 93pok. Attempting to open multiple accounts may result in all accounts being closed and any accumulated bonuses and winnings being cancelled. Keep a single account in the interest of safe and fair play.
Mobile Usage
Open 93pok.lat in Chrome or Safari. Then select the "Add to Home Screen" option from the browser menu. This will create a shortcut on your phone that opens the site directly, just like an app. There is no need to download a separate app.
93pok runs smoothly on smartphones and tablets with both Android and iOS operating systems. It also works fully in any modern browser (Chrome, Firefox, Edge, Safari) on Windows or macOS computers. Keep your browser and operating system up to date for the best experience.
On Android in Chrome, go to the three-dot menu → Settings → Privacy and Security → Clear Browsing Data — check "Cached images and files" and tap "Clear Data". On iPhone, to clear Safari's cache go to the Settings app → Safari → Clear History and Website Data. Then reload the site — the speed should improve noticeably.
Yes, 93pok is built with mobile browsers in mind. Slots, fishing games, live casino, and sports betting — everything runs smoothly in the phone browser. You can enjoy games in a layout specially suited to touchscreens. A Wi-Fi or good mobile data connection will give you the best experience.
Cricket Betting
Match Winner (which team will win), Toss Winner, Over/Under total runs, Top Wicket-taker, and Innings Top Scorer — these markets are played the most. There are also special markets like Over by Over Runs, Powerplay Score, and Method of Dismissal.
Yes, 93pok offers betting on many cricket leagues and tournaments including BPL, IPL, T20 World Cup, and ICC Champions Trophy. All international matches of the Bangladesh Tigers are covered as well. Multiple markets are available for each match.
If a match is abandoned due to rain or any other reason, all bets are generally cancelled and the staked amount is returned. However, if the match is completed using the Duckworth-Lewis method, that result is treated as final. You will find detailed settlement rules for specific markets in the terms and conditions.
In an accumulator or parlay bet, you combine multiple events into a single bet. The odds of each event are multiplied together, so the potential payout can be much higher. However, if any one selection is wrong, the entire bet is lost. The risk is higher, but so is the potential reward — start gradually as you gain experience.
Decimal odds represent the total amount you get back for every ৳1 staked. For example, odds of 2.50 mean a ৳100 bet returns ৳250 in total — meaning a profit of ৳150. The higher the odds, the lower the chance of winning, but the bigger the reward if you do. In a match like Bangladesh vs India, this calculation is easy to follow.
VIP Program
Each week, a set percentage of your total betting turnover is credited to your account as cashback. The higher your VIP level, the higher the cashback rate. At the Bronze level the weekly cashback is up to 0.2%, Silver up to 0.4%, Gold up to 0.6%, and Platinum up to 0.8%. Cashback is added directly to your balance.
In addition to weekly cashback, VIP members enjoy special promotional offers, faster withdrawal processing, and dedicated customer support. Higher-level VIPs may receive invitations to exclusive events and the benefit of a personal account manager. The higher the level, the more extensive the list of benefits.
Your VIP score increases automatically as you play and bet regularly. The more active you are and the more games you play, the faster you move up to the next level. The 93pok system tracks your activity and notifies you when your level changes.
There are 4 VIP levels at 93pok. At the bottom is Bronze — weekly cashback up to 0.2%. Above that is Silver — up to 0.4%. The third level is Gold — up to 0.6%. The highest level is Platinum — up to 0.8% weekly cashback and all VIP benefits.
How to Make a Deposit
93pok currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount for each method is ৳300. Depositing through any method is fast and secure.
Generally, 93pok does not charge any additional fee on deposits. However, your mobile banking service or bank may apply its own transaction charges — that is the policy of the respective service provider. Check the charges of your payment provider before making a deposit.
In most cases, deposits are credited to the account within a few minutes. Sometimes there may be a slight delay due to network issues. If it still does not appear after 15-20 minutes, contact 93pok live chat or email [email protected] with the transaction ID or screenshot of your payment — it will be resolved quickly.
The minimum deposit amount across all payment methods is ৳300. If you send less than this, the transaction will not be processed. Depositing ৳300 or more for the first time gives you the chance to receive a 200% bonus — up to ৳15,000. For example: a ৳1,000 deposit earns a ৳2,000 bonus, giving a total balance of ৳3,000.
Log into your account and go to the Cashier or Deposit section. Select Nagad from the list of payment methods and enter the deposit amount (minimum ৳300). Send the specified amount to the displayed Nagad number and enter the transaction ID on the site. Your account balance will be updated shortly.
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